Related KB Extension v1_0

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Downloads: 36
Released: Jul 10, 2015
Updated: Aug 17, 2015 by Scoussens
Dev status: Beta Help Icon

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Application ext_RelatedKBs_v1_0.zip
application, 4K, uploaded Aug 17, 2015 - 36 downloads

Release Notes

Description:
This custom extension will perform a weighted search against the KB search portal API and then perform a relevance analysis against the IR/SR/CR and return
the top 5 most relevent results and create both a notification at the top for the most relevent and a list on the right for the top 5 for easy access to relevent KBs


Requirements:
v3.6+ of the Cireson Portal

Installation:
Add the following lines to your custom.js file located in the CustomSpace folder of the Cireson Portal website directory:

/* Incident Tasks */
app.custom.formTasks.add('Incident', null, function(formObj, viewModel){
formObj.boundReady( function () {

getRelatedKBs();

});
});

/* Service Request Tasks */
app.custom.formTasks.add('ServiceRequest', null, function(formObj, viewModel){
formObj.boundReady( function () {

getRelatedKBs();

});
});

/* Change Request Tasks */
app.custom.formTasks.add('ChangeRequest', null, function(formObj, viewModel){
formObj.boundReady( function () {

getRelatedKBs();

});
});

Below this code in the custom.js file, you will need to paste the contents of the ext_RelatedKBs.js
Save your custom.js and then refresh your browser

Configuration:
None required.

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