SLA Reminder Extension v1_0

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Downloads: 43
Change Set: b70a182c0555
Released: Jul 10, 2015
Updated: Aug 17, 2015 by Scoussens
Dev status: Beta Help Icon

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Application ext_SLAReminder_v1_0.zip
application, 2K, uploaded Aug 17, 2015 - 43 downloads

Release Notes

Description:
This custom extension will perform a search against incidents assigned to the logged in analyst and display 5 items in each incident form that have applied SLAs to them.
It will choose the first 5 results showing only breached and warning state SLA


Requirements:
v3.6+ of the Cireson Portal

Installation:
Add the following lines to your custom.js file located in the CustomSpace folder of the Cireson Portal website directory:

/* Incident Tasks */
app.custom.formTasks.add('Incident', null, function(formObj, viewModel){
formObj.boundReady( function () {

slaReminders();

});
});

Below this code in the custom.js file, you will need to paste the contents of the ext_SLAReminder.js
Save your custom.js and then refresh your browser

Configuration:
None required.

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